GENERAL FAQ's:
How do I change or upgrade my package?
If you wish to make a change to your plan (for example, you want upgrade to a better web hosting plan), please contact us by clicking here. You’ll be notified via email when the plan change has occurred.

WEBHOSTING FAQ's:
Do you support FrontPage Extensions?
Yes, all of our servers have Frontpage Extensions support. We not only offer Frontpage Extensions but will also provide you an ftp account at no additional charge. Commonly providers will offer one method or the other, we give you both.

How often can I access and update the files on my site?
You can access your site any time and as much as you want, it's our job to keep it running smooth and available to you at all times.

How do I upload my files to the server and is the program I use compatible?
Your hosting account will include an ftp service for accessing your site. Most web site authoring packages have a built-in ftp function. There are also many ftp programs available on the internet that you can obtain for use with your site, some examples are Cute FTP and WS_FTP.
You may also use FrontPage if you choose.

How long does it take to get set up?
Accounts with new domains are usually up and running within 24 hours. Accounts that require their domain to be transfered are set up within 24 hours, however the transferring of the domain typically can take anywhere from 1 to 7 days. This can vary, based on the responsiveness from your current registrar or your reply confirming the transfer. We will work with you to insure this is completed in the least amount of time.

If my site goes over the site limit, do you charge any penalties?
You will get an email reminder, that will tell you your site is over limit.
You will then have the option to remove some files, or to upgrade your account within the next billing cycle. You do not get a fee or penalty and your site will remain functional.

Can I use FrontPage?
Certainly. The server extensions we install on your account are compatible with any previous version of Front Page.

DNS FAQ's:
What is DNS?
DNS stands for Domain Name System. It is a set of software and protocols that translates a domain name into an IP address.

Why do I need DNS?
DNS is the way that Internet users locate people, computers, and information. Every time you type in a domain name - for example, www.girowebmedia.com - you are relying on the DNS to translate to the numeric format that is actually used by the network(Internet).

Why do I need two DNS servers when I register a domain?
InterNIC requires that every zone have both a primary and secondary DNS server.

What is an 'A' record?
'A' stands for 'address', also referred to as a 'host record'. An 'A' record maps a computer's hostname to an IP address.

What is an 'MX' record?
MX records specify a 'mail exchanger' for a domain name: a host that either process or forward email for the domain name.

I set up my DNS for my domain, but I still can't browse to my website, what's up?
Your DNS servers have to 'propagate' your domain information to the other DNS servers all over the world, which usually takes between 24 and 48 hours.

How do I manage my secondary DNS server package?
Secondary DNS zones cannot be edited, they are sent from the primary server. Therefore, there is no management interface associated with the secondary dns package.

DOMAIN REGISTRATION FAQ's:
How do I access the Domain Name control panel?
To access your Domain Name control panel and to make any changes, Click HERE! then log-in using your domain name and assigned password.

How long does it take for a new domain name registration?
Most domain name registration requests are usually completed within 24 hours.

How soon can I use my domain?
Your domain will usually become active within 24 hours. You can do a 'whois' lookup on your domain to verify it is live.

Can I register other domain names besides .com?
Yes! We offer .com .net .org .info .biz and .tv domains.

I already have a domain name, how do I transfer it to GIRO?
If you wish to transfer a domain name from another registrar, please contact us by clicking here

I have my website set up with another ISP, can you point my domain there?
Yes. We will need the IP address of your webserver and we can set up your DNS records accordingly. If you prefer to administer your own DNS, just login to your account and go to the manage area. There you can add/edit your own dns records in the dns management.

Do I have control of my domain?
Yes! You can login to the domain management interface at any time. There you can edit any contact information, DNS servers, edit dns records, lock your domain or change your password as you wish. The changes are immediate, however it may take up to 12 hours to show up in a 'whois' lookup, since the main registrars update their databases twice a day.

I just registered my domain through another company, can I transfer it now?
Domains are put on 'Hold' for 60 or 90 days, depending upon the registrar. At the end of the holding period, you will be free to transfer the domain.

E-MAIL FAQ's:
How do I access my web based email account?
Simply browse to: http://www.yourdomain.com/webmail and your login screen will appear. Login using your username and password.

What about using an email client such as Outlook Express?
To set your Outlook Express or other mail client up, use your full email address as the account. For mail servers use mail.yourdomain.com for both incoming and outgoing mail servers. Be sure to check the 'My server requires authentication' box. This will allow you to send email.

Are the email accounts actually individual accounts or just an alias?
The email accounts included with each hosting package are actual POP3 and IMAP compatible email accounts. Also included is the ability to have email forwards, aliases and a catchall mailbox.